KEY RESPONSIBILITIES:

• Responsibility for operational support for all Systems in China
  
• Responsibility for new Systems installation, Training, Processes
  
• Responsibility for supporting business growth in all over China
  
• Responsibility for supporting headquarters to implement the management of IT function

Roles:

Projects

• Coordinate all China : Infrastructure, and Back office systems
  
• Identify and follow up on business applications (ERP)
  
• Identify and implement opportunities for business processes optimization and productivity improvements
  
• Contribute to Company’s IT strategy and projects
  

End User Support:

• Support Tianjin/headquarter as needed (new hires, departure, proximity support)
  
• Manage and monitor the quality of service of the Company Service Desk support and other locations. Provide local support for Business Applications
  

Infrastructure Management:

• In close relationship with the China teams, provide infrastructure support as needed. Ensure that all systems are up and running all the time
  
• Coordinate Infrastructure and Software evolutions : migrations, upgrades and training

IS Management:

• Ensure that spending is in line with budgets and escalate accordingly, validate invoices, ensures that new expenses requests follow the defined policies, contribute to budget definition
  
• Manage relationships with local Service providers and vendors as well as other Entities
  
• Formal weekly activity / Coordination report to German Team and China team as needed
  
• Review and follow up weekly service desk tickets and incidents reports
  

Documentation and training:

• Improve the IS knowledge base as needed, publish intranet documentation 
  
• Organize training sessions on desktop application, business applications, mobility etc.
  
• Identify and propose options to help users being more productive with their computer environment
  
• Assist Company BS&IT utives as needed on various projects.
  

QUALIFICATIONS:

• 8+years minimum in increasing responsibilities in IT Management in MNC, manufacturing preferred.
  
• Business Process Improvement
  
• Projects and budget management
  
• Manufacturing business(ERP and or SAP) understanding
  
• Fluent Business English and Chinese (Mandarin)